Our Advocates

At Matrix, we believe relationships are the foundation of success.  Building credibility and trust with our customers and partners is critical for our continued success.  Everyday we have a new opportunity to create relationships and strengthen existing ones.  The following are samples of testimonials provided by our customers and partners.  Each describes the experience they have had working with Matrix over the years.   We are fortunate to have worked with these organizations and we thank them for the genuine endorsements.

“Northland Group has enjoyed a true partnership with Matrix Communication for over 20 years.  Matrix has helped our company by keeping us informed and up-to-date in our telecommunications and networking in an ever changing environment.  The Matrix team has helped us over the years with planning, negotiating service, implementation, education, upgrading, network problem solving and truly helping us grow our call center business.  Matrix Communications has remained consistent on their fast, responsive and friendly service.  Thank you Matrix, for always staying on top.”              

Lance Black, President, Northland Group…Customer Since 1991

“Matrix Communications has been an outstanding business partner for Gillette Children’s Specialty Healthcare since 2003.  We have utilized Matrix understanding and technical expertise for the Avaya platform, contact centers, complex carrier services implementations, and messaging needs.   Matrix cares about where Gillette is going and how they can best serve our company by understanding our strategic planning and goals.”                                                                                                   

Melissa Beyer, Telecommunications Analyst, Gillette Children’s Specialty Healthcare…Customer Since 2003

“Presbyterian Homes & Services is blessed to have enjoyed a collaborative partnership with Matrix for over 20 years.  Both of our organizations have seen substantive growth.  With that growth, our ongoing partnership is a testimony to the culture and visionary thinking of Matrix.  Matrix has sought to first understand our unique business needs, and then exceed them.  While not diminishing the great technical expertise the Matrix staff exhibits, Matrix’s unique differentiator is they know it’s more the relationship and trust you build with your customers than the technical prowess that drives customer loyalty.  The Matrix staff has always chosen to be an advocate for PHS’s best interests; sometimes at the expense of their own traditional business metrics.  This commitment to “doing the right thing” for their customers, with sincerity and the highest integrity, has earned our loyalty.  We feel we are called to enrich the lives and touch the hearts of older adults, and Matrix is truly an extension of PHS in our service.”                                                                     

Martha Hurr Ertl, Executive Director of Information Technology…Customer Since 1993

 

“I am proud to work with such a strong Avaya partner in my home state of Minnesota.  Since 1997 Matrix has proven what it takes to be a leader in the Avaya partner community.  Matrix has led the way in sales, certifications and customer satisfaction.  Additionally, they were the first Avaya partner in the Twin Cities to deploy an IP Telephony solution.  The commitment that Matrix has made to Avaya and their customers is top of class.  At Avaya we look forward to the bright future and the long lasting relationship that we have with the entire Matrix team.” 

Sean Lanahan, Area Channel Leader, Avaya…Partner Since 1997

 

“Matrix has been an NEC dealer since 1985, consistently demonstrating outstanding commitment, exceptional customer service and technical proficiency.  Great relationships build great business, and Matrix is a prime example, not only with its customers but through its partnership with NEC. As technology has evolved, Matrix keeps pace so they can offer the best solution possible to not only meet today’s needs but anticipate what you will need tomorrow. We are very proud to have them as a high-performing business partner.” 

Larry Levenberg, VP Sales & Marketing, NEC Corporation of America…Partner Since 1985

 

“Matrix Communications and CenturyLink have a very productive partnership extending back to 1991.  Matrix has been a key partner, one who brings a unique value proposition to companies looking for more than just hardware and network services.  Matrix provides a level of customer service that is rare in the IT marketplace.  Matrix employees are knowledgeable, dedicated, customer advocates, looking to solve business problems.  Matrix earns a level of trust from both its partners and its clients that is unique in this industry.  Long-term customer satisfaction is a key goal of both Matrix and CenturyLink. This common goal makes for an outstanding partnership and a level of service that is second to none.  I wish I had more partners like Matrix!“  

Jim Glackin, Area Vice President, CenturyLink…Partner Since 1991

 

“Matrix Communications shares AVST’s passion for best-of-breed Unified Communications Solutions that interoperates seamlessly and allows customers to own their future.  As interest and demand for AVST’s new CX-Series product line grows, AVST and Matrix Communications are well-positioned to capitalize on the market together.  AVST is proud to have partnered with Matrix since 2006 and looks forward to many more years of success together.” 

Denny Michael, VP of Marketing, AVST…Partner Since 1991