Support

Support. Service. Satisfaction…is the foundation of our business.  We offer service programs with flexibility and customization in mind.  We stand by our commitment to deliver on our promises and offer choice to allow you to build a maintenance program that best meets the needs of your organization.  You will find it is easy to do business with us. 

Applying the proper resources along with a proven processes is the key to a successful service organization.  You are always covered with a Matrix Service Agreement.  We are available 24 hours a day / 7 days a week / 365 days a year.   We have the ability to remotely monitor your system and diagnose your service issues.  When you need a technician on-site; we are there for you.  Our certified technicians have immediate access to parts and inventory.   The value of a Matrix Service Agreement begins with proactive preventative maintenance and continues on to ensure your communication system performs at maximum uptime.

Our support offerings are unique, comprehensive and customized to cover a wide range of solutions including Voice, Data, Messaging, Telecom and Managed Services.  We have established a services organization that is driven by you the customer.  We listen to your requests, we incorporate your ideas and we develop customized service programs to meet your desired outcomes.

Experience the Matrix Operations Team…we are your Communication. Services. People.